Returns
We don’t require sending back faulty or damaged items. If one of these unfortunate issues does pop up, all we need is photo proof. Our Merchant Support team will assist with any questions, comments, feedback, or concerns.
If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.
Refunds
If a product has arrived damaged or flawed due to a manufacturing error, we offers a refund (or free replacement, including shipping) of the damaged item.
A free replacement or a refund will be offered if the problem is reported to the support email indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof.
Contact Merchant Support within 30 days (domestic orders) or 45 days (international orders) of the damaged product delivery. There is no need to send the product back to us.
